1. Do you supply any mass production industry?

2. Do you design anything?

3. Are you experiencing too much "misalignment" between your technology and your customers' expectations?

4. Are you experiencing too many technical failures?

5. Are you constantly "debugging" your product at your customers' locations?

6. Are you experiencing unreasonable warranty expenditures?

7. Are you constantly redesigning your products because of problems?

8. Are you unsure how to express your "quality" to your customers?

9. Are you unsure how to express your "quality" to yourself ?

10. Do your products exhibit high failure rates in "unreasonable" customer environments?

The more "yes" answers, the more we can help: